Charlotte | Beige Structured Handbag with Scarf – Elegant & Chic

Order Processing and Delivery Schedule

As soon as you place an order on our website, our team immediately starts processing it. To help you plan your purchase, you can find our shipping information below:

Processing Time (Handling Time)

1 to 2 business days (Monday to Friday)
We process orders on business days. Orders placed after the order cut-off time will be processed the next business day.

Shipping Time (Transit Time)

3 to 7 business days (Monday to Friday)
Your order is shipped via our reliable shipping partners and delivered within the timeframe mentioned above.

Total Shipping Time (Processing + Shipping)

4 to 9 business days (Monday to Friday)
The total delivery time includes both processing time and transit time.

Order Cut-Off Time

04:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
Orders placed after this time will be processed the next business day.

Order confirmation

After placing your order, you will receive a confirmation email with your order number and details. Once your order has shipped, you will receive a shipping confirmation with a tracking number and tracking link. You will also receive a notification once your order has been delivered.

Shipping Area

We currently ship exclusively within the Netherlands.

Shipping costs

Free shipping on all orders within the Netherlands.

Carrier

We work with PostNL, DHL, and DPD for safe and timely delivery of your order within the Netherlands.

Lost or Missing Packages

If your package is marked as delivered but you have not received it:

• Check the provided delivery address.
• Look around your home or at the neighbors'.
• Ask household members if they have accepted the package.
• Contact the carrier with your tracking number to initiate an investigation.

If your package is officially declared lost, please contact us immediately with your order number. We will resend your order or offer a refund, depending on your preference.

Tracking

After shipping, you will receive a tracking number by email. You can use this number to track your order via the carrier's tracking page. Please note that tracking information may take up to 24 hours to update.

Delays

We do our best to meet the expected delivery times, but delays may occur due to carrier congestion or unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact our customer service.

Return Period and Eligibility

Returns are accepted within 30 days after delivery, provided the following conditions are met:

• Items must be new, unused, unwashed, and returned in the original packaging with all labels attached.
• Both defective and non-defective products can be returned.
• Customers must contact us via support@liorathelabel.nl to receive a return authorization and instructions before sending an item back.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours after delivery with the following information:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

After evaluation, we will arrange a replacement, exchange, or full refund depending on the situation.

Refund Process

Once we have received and inspected your return, you will be notified by email of the approval or rejection of your refund.

Upon approval:

• Refunds are processed via the original payment method within 7 business days.
• You will receive a confirmation email once the refund has been issued.

Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank or payment account again.
• Contact your bank or credit card company, as processing times may vary.
• If the issue persists, please contact us at support@liorathelabel.nl

Non-Returnable Items

Returns are not accepted under the following conditions:

• Items that have been used, worn, or washed.
• Items not returned in the original packaging.
• Return requests submitted after 30 days from delivery.
• Items returned without prior authorization.

Exchanges

We accept exchanges for eligible products. If you wish to exchange an item, please contact our customer service first to check if the desired product is available before returning it.

Return Address

Liora The Label
Motketel 10,
Wehl, Gelderland, 7031LB,
Netherlands

Method and Costs

• Return Method: By mail
• Return Label: Included in the package (Free)
• Restocking Fees: None
• Return Shipping Costs: Free return shipping
• Refund Processing Time: 7 business days

Cancellation Policy

You can cancel your order within 2 hours after purchase, provided it has not yet been processed or shipped.
For cancellations, please contact us immediately at support@liorathelabel.nl