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Shipping policy

Shipping policy

Last updated: 25-06-2025

Who we are

JB ECOMMERCE LIMITED ("we", "us" or "our") operates the website https://celiora.co.uk (the "site"). Our goal is to ensure you a smooth and transparent shipping process. Below you will find the details of our shipping process.

Shipping costs

  • Free shipping: we offer free shipping on all orders.

Shipping Area

  • Delivery area: we currently ship within the Netherlands & Belgium.
  • Future expansion: we are exploring the possibility of expanding our delivery areas.

Order processing time

  • Processing time: orders are processed within 0-1 business days (Monday through Friday).
  • Order cut-off time: orders placed before 22:00 (GMT+01:00, Central European Time – Amsterdam) are processed the same day; orders placed later are processed the next business day.
  • Delivery time: After processing, orders are usually delivered within 4-8 business days.
  • Total expected delivery time: 4-12 business days, depending on your location in the Netherlands & Belgium.
  • No shipping days: No orders are processed on weekends and public holidays.

Shipping Process

  • Courier services: We use reliable shipping partners such as DHL and PostNL.
  • Tracking: After your order has been shipped, you will receive an email with tracking information.

Lost or damaged shipments

  • Damaged orders: If your order arrives damaged, please contact us within 48 hours to find a solution.
  • Lost orders: If your order has been lost, please contact us immediately.

Customs, duties, and VAT

Orders shipped to the United Kingdom may be subject to customs duties and VAT or other import taxes. These costs are not included in the order value and are the responsibility of the customer. As the importer, you are required to comply with all applicable laws and regulations.

Returns

  • Return policy: Detailed instructions for returns can be found in our [return policy].

Contact

If you have any questions or comments about this shipping policy, please contact us:

  • Store name: Celiora
  • Company address: 133 Cottenham Park Rd, West Wimbledon, London SW20 0DW
  • Email: support@celiora.co.uk
  • Phone: +31 6 49535707
  • Company Number: 16807785
  • Customer service opening hours: Monday to Friday, 09:00 – 17:00