1. How long does it take for my order to be delivered?

Our total delivery time is 4 to 9 working days (Monday to Friday). This includes 1–2 days processing time and 3–7 days shipping time, depending on your location in the Netherlands.

2. What is the latest time to place an order today?

Orders placed before 04:00 PM (GMT+01:00) are processed the same business day. Orders after this time are handled the next business day.

3. What are the shipping costs within the Netherlands?

We offer free shipping on all orders within the Netherlands, regardless of order value.

4. Which carrier delivers my order?

We work with PostNL, DHL, and DPD to ensure safe and timely delivery throughout the Netherlands.

5. How can I track my order?

After shipping, you will receive an email with a tracking number and tracking link. This allows you to easily track your order via the carrier's website.

6. What should I do if my package is marked as delivered but I have not received it?

Check the delivery address, ask neighbors or housemates if they accepted it, and contact the carrier with your tracking number. If the package is officially declared lost, please contact us via support@celiora.co.uk

7. Can I return an item if I am not satisfied?

Yes, we accept returns within 30 days after delivery, provided the item is new, unused, unwashed, and in the original packaging. Both defective and non-defective products can be returned.

8. Are there any costs associated with returning an order?

No, returns are completely free. A return label is included in the package, and there are no restocking fees.

9. How long does it take to receive my refund?

After receiving and inspecting your return, we will process your refund within 7 business days via your original payment method. You will receive a confirmation email once the refund has been processed.

10. How can I contact customer service?

You can reach us via:

• Email: support@celiora.co.uk

• Phone: +31 6 49535707

• Opening hours: Monday to Friday from 09:00 to 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)