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General Terms and Conditions

GENERAL TERMS AND CONDITIONS – CELIORA

Last update: 27-11-2025

This website is operated by Celiora.co.uk. Throughout the site, the terms “we”, “us”, “our”, and “entrepreneur” refer to Celiora. Celiora offers this website, including all information, tools, and services available on this site, to you, the user, provided that you agree to all terms, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein or available by hyperlink. These terms apply to all users of the site, including but not limited to customers, suppliers, browsers, and content contributors.

Please read these Terms of Service carefully before visiting or using our website. If you do not agree with these terms, you should not use the site.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform through which we can sell our products and services to you.

ARTICLE 1 – DEFINITIONS

Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business.
Day: Calendar day.
Duration transaction: An agreement concerning a series of products and/or services for which the delivery obligation is spread over time.
Durable data carrier: Any means that allows storage of information for future use.
Right of withdrawal: The consumer's option to cancel the agreement within the reflection period.
Entrepreneur: Celiora.
Distance contract: A contract where only distance communication means are used.
Technique for distance communication: Means such as internet, telephone, or e-mail.
General Terms and Conditions: These terms and conditions of Celiora.

Responsibility for import and VAT: The customer is responsible for payment of import duties and VAT upon receipt.
Delivery and shipping: Products are shipped directly from a third country (China). Celiora does not handle import into the Netherlands or other EU countries.
Risk of delay or extra costs: Any customs fees, import VAT, or delays are entirely the customer's responsibility.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Store name: Celiora
Business address: 133 Cottenham Park Rd, West Wimbledon, London SW20 0DW, United Kingdom
E-mail: support@celiora.co.uk
Phone: +31 6 49535707
Company Number: 16807785

ARTICLE 3 – APPLICABILITY

These terms and conditions apply to every offer from Celiora and to all distance contracts between Celiora and the consumer.

The consumer is provided with the terms and conditions before concluding the agreement.

ARTICLE 4 – THE OFFER

  • The offer is without obligation.

  • Images and product descriptions are a truthful representation of the product.

  • Obvious errors or mistakes do not bind Celiora.

  • The customer is informed about price, shipping costs, taxes, whether the right of withdrawal applies, payment method, delivery time, and other information.

Important:
The price excluding import VAT and customs clearance costs is shown.
The customer pays these costs to the postal or courier service upon delivery.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded after acceptance of the offer and payment.

  • Celiora confirms receipt of the order by email.

  • Celiora takes appropriate security measures for electronic payments.

  • In case of insufficient stock, Celiora is not obliged to deliver.

Celiora provides upon delivery:

  • her business details

  • instructions for withdrawal

  • warranty information

  • information about the complaints procedure

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has 30 days reflection period from receipt of the product.

The consumer must:

  • handle the product carefully

  • return the product in its original condition

  • notify the right of withdrawal within 30 days by email

The customer then has 30 days to return the product.

ARTICLE 7 – COSTS OF WITHDRAWAL

  • The customer pays the return costs.

  • Celiora will refund the purchase amount within 30 days after receipt of the return shipment.

ARTICLE 8 – EXCLUSION OF RIGHT OF WITHDRAWAL

Non-returnable items include:

  • hygienic products whose seal has been broken

  • personalized products

  • perishable goods

  • software, audio and video recordings with broken seal

  • products that by their nature cannot be returned

ARTICLE 9 – PRICE

  • Celiora may change prices during the validity period of the offer.

  • Prices are exclusive of import VAT and customs clearance fees.

  • Celiora does not charge VAT because delivery takes place outside the EU.

Typographical and typesetting errors are not binding.

ARTICLE 10 – CONFORMITY AND WARRANTY

  • Products comply with the agreement and legal requirements.

  • Warranty corresponds to the factory warranty.

  • Complaints about errors must be reported within 14 days.

Warranty void if:

  • products are used incorrectly

  • products have been repaired by third parties

  • damage occurs due to improper use

ARTICLE 11 – PERSONAL INFORMATION

Personal data is processed according to Celiora's Privacy Policy.

ARTICLE 12 – ERRORS & INACCURACIES

Celiora reserves the right to correct errors, cancel orders, and update information without prior notice.

ARTICLE 13 – CHANGES TO THE TERMS

The most recent version of the terms is on this page. By using the site after changes, the consumer agrees to the new terms.

CONTACT

Store Name: Celiora
Address: 133 Cottenham Park Rd, West Wimbledon, London SW20 0DW
E-mail: support@celiora.co.uk
Phone: +31 6 49535707
Company Number: 16807785