Palmos - elegant vintage leather boots
Free shipping
30-day easy returns
Safe and easy payment
It is important: These boots are designed by Palmos and not by Dr. Martens. They are made from high-quality materials.
Experience style and comfort with Palmos lace-up boots. These timeless boots are made from durable high-quality eco-leather and feature a classic design that effortlessly matches any outfit. The front lace-up closure provides a custom fit, combining support and style. The sturdy rubber sole offers excellent grip and stability on various surfaces. Thanks to the shock-absorbing insole, you enjoy optimal comfort all day long, perfect for both work and leisure.
Why the Palmos snow boots deserve a place in your wardrobe:
- Durable eco-leather: Made from high-quality sustainable materials that guarantee long-lasting wear.
- Comfort and support: The practical lace-up closure and padded insole ensure optimal comfort and a custom fit.
- Calm and composed: Perfect for both casual and formal occasions and pairs effortlessly with jeans.
- Excellent grip: The sturdy rubber sole provides stability on any terrain and gives you confidence with every step.
Shipping policy
Order Processing and Delivery Schedule
As soon as you place an order on our website, our team immediately starts processing it. To help you plan your purchase, you can find our shipping information below:
Processing Time (Handling Time)
1 to 2 business days (Monday to Friday)
We process orders on business days. Orders placed after the order cut-off time will be processed the next business day.
Shipping Time (Transit Time)
3 to 7 business days (Monday to Friday)
Your order is shipped via our reliable shipping partners and delivered within the timeframe mentioned above.
Total Shipping Time (Processing + Shipping)
4 to 9 business days (Monday to Friday)
The total delivery time includes both processing time and transit time.
Order Cut-Off Time
04:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
Orders placed after this time will be processed the next business day.
Order confirmation
After placing your order, you will receive a confirmation email with your order number and details. Once your order has shipped, you will receive a shipping confirmation with a tracking number and tracking link. You will also receive a notification once your order has been delivered.
Shipping Area
We currently ship exclusively within the Netherlands.
Shipping costs
Free shipping on all orders within the Netherlands.
Carrier
We work with PostNL, DHL, and DPD for safe and timely delivery of your order within the Netherlands.
Lost or Missing Packages
If your package is marked as delivered but you have not received it:
- Check the provided delivery address.
- Look around your home or at the neighbors'.
- Ask household members if they have accepted the package.
- Contact the carrier with your tracking number to initiate an investigation.
If your package is officially declared lost, please contact us immediately with your order number. We will resend your order or offer a refund, depending on your preference.
Tracking
After shipping, you will receive a tracking number by email. You can use this number to track your order via the carrier's tracking page. Please note that tracking information may take up to 24 hours to update.
Delays
We do our best to meet the expected delivery times, but delays may occur due to carrier congestion or unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact our customer service.
Refund and return policy
Return Period and Eligibility
Returns are accepted within 30 days after delivery, provided the following conditions are met:
- Items must be new, unused, unwashed, and returned in the original packaging with all labels attached.
- Both defective and non-defective products can be returned.
- Customers must contact us via support@liorathelabel.nl to receive a return authorization and instructions before sending an item back.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours after delivery with the following information:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
After evaluation, we will arrange a replacement, exchange, or full refund depending on the situation.
Refund Process
Once we have received and inspected your return, you will be notified by email of the approval or rejection of your refund.
Upon approval:
- Refunds are processed via the original payment method within 7 business days.
- You will receive a confirmation email once the refund has been issued.
Delayed or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank or payment account again.
- Contact your bank or credit card company, as processing times may vary.
- If the issue persists, please contact us at support@liorathelabel.nl
Non-Returnable Items
Returns are not accepted under the following conditions:
- Items that have been used, worn, or washed.
- Items not returned in the original packaging.
- Return requests submitted after 30 days from delivery.
- Items returned without prior authorization.
Exchanges
We accept exchanges for eligible products. If you wish to exchange an item, please contact our customer service first to check if the desired product is available before returning it.
Return Address
Liora The Label
Motketel 10,
Wehl, Gelderland, 7031LB,
Netherlands
Method and Costs
- Return Method: By mail
- Return Label: Included in the package (Free)
- Restocking Fees: None
- Return Shipping Costs: Free return shipping
- Refund Processing Time: 7 business days
Cancellation Policy
You can cancel your order within 2 hours after purchase, provided it has not yet been processed or shipped.
For cancellations, please contact us immediately at support@liorathelabel.nl
30 DAYS MONEY-BACK GUARANTEE
At Celiora you can try our products calmly and comfortably – as if they were already yours. Combine them with your favorite clothing items and discover if they really suit you.
If you are not completely satisfied within 30 days, that is no problem: you can simply return the item and get your money back. We only ask that it is returned unworn, in its original condition, and with labels attached.
This makes shopping at Celiora very easy, personal, and risk-free.
Do you have questions? We are happy to assist you!